People are busy. Private industry Understands that reality. It has responded with computerized customer service strategies that offer the consumer expanded service options. Service strategies are designed to function 24 hours a day, seven days a week, and they give the customer the power to proactively consume goods and services. Some examples are online banking and World Wide Web catalog sites which allow non-stop shopping in virtual malls.
If the past is any indicator, government customer service strategies will catch up to the private sector in five to ten years. We can quicken that pace by rethinking the election process and implementing online customer service delivery strategies that will make it easier for voters to consume election information and voter services.
Four high-volume services that Read the rest of this entry »